Earlier this week I delivered an informational and inspirational talk to our Residential employees. As always, I struggled to craft a message which would reach the technicians and installers on their level.

I have gone back several times and re-read every blog post from the past two years. If you are not in that habit I highly recommend that you do it occasionally.

We live in a world which increasingly views conflict as a normal part of life. Some people actually prefer confrontation as a means of getting their way. My approach is different and has evolved as I have grown older.

Entrepreneurs endure multiple failures before building successful companies. The conclusion must be that it isn’t failure which shuts us down, it is our response to failure which determines our future.

Thanks to the internet it was easy to find quotes about the dangers of hesitant decision making. In today’s fast moving world, the costs of inaction are greater than ever.

As a leader your first job is to influence people, and your most powerful tool of influence is communication.

Trust is the holy grail of doing business. You can’t buy trust and you can’t acquire trust through marketing.

Being strategic means identifying every action which will be required to achieve your goal. Be specific, be realistic and include timelines.

The most successful communicators are those who are capable of delivering their messages in a variety of ways. Learn some helpful tips on how to do so, here!

Leadership is inextricably linked to responsibility. It is a leader’s responsibility to hire the right people for the job and to accept responsibility when failures occur. Learn more, here!

Business is about setting goals for growth and efficiency. Goals should be challenging and worthy of celebration when they are achieved. Learn more about realistic goal setting.